Wouldn’t it be fantastic if your staff received a screen pop when your customer rang in, saving them the time of looking up the customer’s details in your database or CRM.
Imagine if your sales staff could highlight a number in your CRM or from a website and just click a button on the screen and the system called the number for them with no other user intervention.
Well this IS possible and IS saving our customers time on the phone, allowing more calls to be made. Mis-dialled numbers are a thing of the past and more importantly your staff can answer the telephone personalised to the customer making them feel more valued. Couple this with our Call Management solution and it is then possible to produce on call and user activity.