Call Management

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  • No idea how many calls your business missed and received yesterday?
  • No idea how much business you lost?
  • No idea how long customers have to wait before they’re actually answered?
  • Ever missed that vital piece of information during a call and then wished the call was recorded?
  • Your current Call Logger simply provides historic information. Get real-time statistics … now!

Missed calls in most cases means missed business opportunities, the MyCalls call management software is the perfect solution. MyCalls is easily expanded and upgraded to add features which are all accessible through the same application, making managing this information much easier.

MyCalls Basic – A single user entry-level application that helps provide a real-time snapshot of all calls.

MyCalls Call Manager – A more sophisticated version for businesses providing a full complement of call management information.

MyCalls Enterprise – Enables easy call management and reporting across multiple sites such as main offices and branch offices.

MyCalls Desktop NEW! – An excellent add-on to MyCalls Basic and MyCalls Call Manager, providing the caller with instant Customer Relationship Management (CRM) information such as screen-pops, and much more.

MyCalls Call Centre – An essential application for any contact centre and specialist call centres. Provides supervisors with full control of extensions and Automatic Call Distribution (ACD) groups from their desktop.

MyCalls Call Recorder – Equips MyCalls Call Manager and MyCalls Call Centre with full call recording capability. Calls are recorded securely, encrypted and easily accessed. See Voice Recording.

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